Claudio privacy notice

Draft for the private beta. Version 25 October 2026. To be reviewed by a lawyer before publication: items in square brackets must be completed.

Claudio is a personal assistant based on artificial intelligence that you talk to on WhatsApp. This page explains, plainly, what data we process, why, with whom and for how long, and what your rights are.

1. Who processes your data

Controller: [Company name, legal form, address – company being incorporated in Switzerland; until then, the person named by the lawyer]. Contact for anything about your data: [email protected].

Claudio is an independent product. It uses Anthropic's models, but it is not affiliated with Anthropic, Meta or Google.

2. You are talking to an artificial intelligence

Claudio is not a person. It says so in its first message and whenever you ask. Its answers are generated automatically and may contain mistakes: check important information. Claudio makes no decisions with legal effects on you and does not delete anything or act outside your chat without your explicit confirmation.

3. What data we process

Data	Where it comes from	Why
Your phone number	From WhatsApp, when you write	It is your identifier: that is how Claudio knows it is you
The messages you exchange with Claudio	From you	To answer you and keep the thread of the conversation
Claudio's memory about you (people, preferences, dates, plans you tell it about)	Written by Claudio from your conversations	To be useful over time without you repeating things
Reminders, briefings and scheduled messages	From what you ask and your settings	To send them when you want them
Calendar data (events, times, places, titles)	From Google Calendar, only if you connect it	To read, create, change or delete your events at your request
Language and time zone	Inferred from your number and how you write; tell Claudio where you live and it updates your time zone	To answer in your language and at the right time
Consents you gave (age, terms, privacy, receiving messages), with date and channel	From you	To prove you gave them
Action log (for example "event created", "reminder sent")	Generated by Claudio	So you can see what it did and why
Technical data (timestamps, delivery results, errors, message costs)	From running the service	To run the service, measure its costs and fix errors

We process no payment data during the beta. Claudio is instructed not to ask for or store passwords, card numbers or one-time codes; if you send them, it asks you not to and does not save them to its memory.

4. On what basis and for what purposes

Providing the service you asked for (performance of the contract): answering, remembering, scheduling, acting on your calendar.
Sending you messages that start from Claudio – reminders, the morning briefing, the evening message, service notices – based on the consent you give at the start and can withdraw at any time (see §9).
Connecting third-party services such as Google Calendar: only with your explicit authorisation on Google, which you can revoke at any time.
Security, abuse prevention, fixing errors (our legitimate interest and yours).
Legal obligations, if and when they apply.

We do not sell your data. We do not use it for advertising. We do not use it to train artificial-intelligence models, and the providers we use are contractually bound not to do so either.

5. Who sees your data (providers)

To work, Claudio relies on these providers, which process data on our behalf and under our instructions:

Provider	What it does	Where
Railway (hosting and database)	Hosts Claudio and stores the data	European Union (Amsterdam)
Anthropic (artificial-intelligence models)	Generates Claudio's answers from the conversation and the memory	United States. Does not use the data to train models; keeps it for the technically necessary time and for abuse checks, under its commercial terms
Twilio (messaging)	Receives and sends WhatsApp messages on Claudio's behalf	United States
WhatsApp / Meta	Carries the messages between you and Claudio	Under WhatsApp's privacy policy, which applies to your use of WhatsApp
Google (only if you connect the calendar)	Gives access to your calendar with your authorisation	Under Google's privacy policy

For providers outside Switzerland and the European Union we rely on the safeguards the law provides (standard contractual clauses and, where available, the Data Privacy Framework). We plan to move model processing to Europe before opening to the public.

We share your data with nobody else, unless the law requires it.

6. Google Calendar in particular

The connection is made through a one-time link and goes through Google's authorisation screen. Claudio asks only for permission to read and change the events in your calendar and to know the email address of the connected account, to show it to you. Access keys are stored encrypted. Claudio does not invite other people to events and does not change events shared with others. You can disconnect the calendar at any time by telling Claudio or from your Google account settings: either way, access is revoked and the keys are deleted.

Claudio's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

7. For how long

Messages, memory, reminders, action log: for as long as you use Claudio.
If you ask for deletion (see §9), all of the above is deleted within 30 days; backups are overwritten in the following cycle, within 90 days at most.
Consents: kept as proof for the period the law requires.
Anonymous technical data about costs and operation: may be kept in aggregate form.

8. Security

Encrypted connections (TLS) with every provider; access keys for third-party services encrypted in the database; access to data limited to the people running the service and logged; data hosted in the European Union. The account-connection pages contain no third-party scripts or trackers. No system is completely secure: if something happens that concerns you, we will tell you.

9. Your rights and how to use them

At any time you can:

know what Claudio remembers about you: ask it in the chat ("what do you remember about me?");
correct or delete something from its memory: tell it ("forget that…");
stop receiving the morning briefing and the evening message: tell Claudio, or write STOP. Reminders you set still arrive unless you cancel them;
disconnect the calendar or other services;
get a copy of your data in a readable format;
delete everything: write to [email protected] (from the chat this is coming soon). Confirmation required, then deletion within 30 days;
object to a processing operation or ask for it to be restricted;
complain to a supervisory authority: in Switzerland the Federal Data Protection and Information Commissioner (FDPIC); in the European Union the authority of your country; in the United Kingdom the ICO.

For any request: [email protected]. We answer within 30 days.

10. Minimum age

Claudio is for people aged 18 or over. We do not knowingly collect data about minors; if we learn of any, we delete it.

11. Cookies and the website

The chat happens on WhatsApp and uses no cookies. The website askclaudio.com [uses no tracking cookies / uses technical cookies only – align with the site].

12. Changes

If we change this notice in a material way, we tell you in the chat before the changes take effect. The current version is always at https://askclaudio.com/privacy.

Legal framework: Swiss Federal Act on Data Protection (FADP), Regulation (EU) 2016/679 (GDPR), UK GDPR, Regulation (EU) 2024/1689 (AI Act, Article 50 on transparency), as applicable.